Last updated 7 September 2026
Please read this before you buy. It is short and we have tried to make it completely plain.
We do not offer refunds. Everything we sell is a digital file that downloads the instant your payment goes through, so it cannot be returned. For the same reason, an order cannot be cancelled once payment is made.
What we offer instead
A replacement guarantee, with no time limit.
If a file will not open, will not download, or arrives damaged or incomplete, email us and we will send it to you directly — as many times as it takes, until it works.
There is no deadline on this. If a file you bought two years ago stops opening, we will still send it again.
Cancellation
Because delivery is instant and automatic, there is no window between payment and delivery in which an order could be cancelled. Once your payment is confirmed, your files are already available to you. If you have not yet paid, closing the checkout page cancels the order — nothing is charged and nothing is sent.
When we do refund
There are two situations where we will return your money without argument:
- You were charged twice for the same order. Tell us and we will refund the duplicate charge.
- You were charged but never received your files, and we cannot deliver them to you. If our replacement guarantee cannot solve it, you get your money back.
Approved refunds are sent back to the original payment method through Razorpay and normally reach your account within 5 to 7 working days, depending on your bank.
What is not covered
We cannot refund a purchase because you changed your mind, because your child did not enjoy the book, or because you bought the wrong title by mistake. If you bought the wrong title, contact us anyway — we will do what we sensibly can to help.
How to reach us
Email hello@srivastavadigitalservices.com or call +91 98184 19081. Include the email address you used at checkout so we can find your order. We answer within two working days.
Srivastava Digital Services
Sole proprietorship of Mithun Srivastava
40C/3A, Rajarshi Purushottam Das Tandon Marg, Civil Lines, Prayagraj, Uttar Pradesh 211001, India
GSTIN 09BLRPS8554A1ZJ
Email hello@srivastavadigitalservices.com · Phone +91 98184 19081
Privacy Policy · Terms and Conditions · Cancellation and Refunds · Shipping and Delivery · Pricing · Contact Us